Once you have selected a monthly or yearly payment plan, you can select how many users you want available in your account. Then you can click on the ‘Buy’ button.
*If you want certain features that are not available in the Basic or PRO plans, you can request an Enterprise offer. This gives you the opportunity to tell us exactly what features you need in your PlanRadar account.
After clicking on “Buy” you will be redirected to FastSpring, our payment provider. This is where you can complete your payment.
In the top right corner of this page, you can switch to your preferred language and currency.
Click ‘next’ to continue.
At the top right of this page, you can enter in your VAT ID number. Once you have entered your VAT ID, click on ‘Update VAT ID’ and that will remove the VAT from the total.
Below is a list of frequently asked questions and answers on PlanRadar payments.
Q: Who processes my online payment to PlanRadar? A: Online orders are processed in full by our payment processing partner ‘FastSpring’. The invoice is also created on their behalf.
Q: What information will I receive on my invoice? A:Invoices are created according to the information given when placing your order. We have no influence on the content or the layout of the invoices. If you receive your invoice and there is information missing or something you would like added, we are happy to help with adjustments. You should not try to make these alone. Email any requests to [email protected].
Q: I forgot to enter my VAT ID when processing my payment, what should I do? A: In this case, you can request that we post-record your VAT ID by contacting [email protected].
Q: How can I update my payment or billing address details? A: You can update your payment method or billing address details at any time by navigating to your account page. Once there, click on the button ‘Payment Data’. This will redirect you to our payment processing partner ‘FastSpring’. From here, you can click on the button ‘Edit Subscription’ and then you will have the option to update your payment method or update your billing address.
Q: Where can I download my invoices? A: You can download your invoices from within PlanRadar by navigating to your Account settings. Then click on the ‘Invoices’ button. This will show you all your invoices from PlanRadar and you can download them as PDF files.
Q: How do I receive my invoice? A: Invoices are sent automatically to the email address that is entered during the payment process. They will be sent by our payment provider, FastSpring.
Q: Can the billing address be different from the Account Owner’s email address? A: Yes.