Knowledge Base – 7. Tickets

Scheme "PlanRadar Ticket"

In this article, you will learn about the following:

7) Tickets

  1. Overview
  2. List view
  3. Plan view
  4. Create ticket
  5. Ticket detail view
  6. Notifications
  7. Export reports or list of defects
  8. Find Tickets
  9. Create filter
  10. Edit Ticket

In the main menu „Tickets“, you have an overview of all tickets assigned or created by you.

1. Overview

PlanRadar has two different options to view your tickets. In general, the list view is displayed. It shows an overview of the tickets in a list format. Regardless of the view type, you can sort and filter tickets.

Scheme "Tickets" in PlanRadar
      1. Use this button to create new tickets (see „Create ticket“ for more information).
      2. Here you can filter according to the layouts you created (see also LAYOUTS & LISTS).
      3. You can create, save or edit filters (For details see „Create filter“).
      4. Through the search bar you can filter for any keywords.
      5. Select available projects or switch to another project.
      6. Go to the details of the selected project (see PROJECTS).
      7. Here you can select a level or a floor. To see the tickets of all levels, go to the list view (see „List view“ for detailed information) and select „layer“, „all“.
      8. Switch between list or plan view.
      9. See notifications.
      10. Export ticket list as PDF or Excel file (see „Export reports or list of defects“ for detailed information).
      11. Show / Hide columns

 

For better illustration tickets are categorized in color: Red = Ticket open / Blue = Ticket in Progress / Green = Ticket resolved / Yellow = Feedback / Black = Rejected / Grey = Ticket closed

2. List view

Scheme "PlanRadar Interface"

(a) Hide / Show columns: Clicking on this icon will bring up a drop-down menu. Here you can use checkboxes to select or deselect which ticket details you want displayed or hidden.

(b) Multiple selection: These checkboxes allow you to edit all or selected tickets at the same time.

(c) In the list view, you can directly change “Status”, “Priority”, “Due date”, “” and “Progress” without having to open the ticket. To do so, click on either the status, the priority, the person in charge or the progress and use the drop-down menu or the progress bar to set the new status.

(d) In addition, you can sort them by ascending or descending order by clicking on one of the displayed categories / ticket details (ID, title, status, priority, etc.).

3. Plan view

The plan view allows you a visual overview of the plan position of your tickets (see „Plan view“), you can filter tickets, select layers and floors, and search for terms. You can also change the project progress, the status, the priority, and the person responsible directly in the plan view. To do this, click on the respective ticket, whereupon a menu appears, in which you can directly make the changes without having to change to the ticket view

PlanRadar Planview

4. Create ticket

Depending on whether you create a ticket in the plan view or list view, you select the plan location of the defect either before (plan view) or after (list view) filling out the ticket details.

Creating new tickets with PlanRadar
      1. To create a ticket, go to the navigation bar and click on „Tickets“
      2. Click on the „Create ticket“-Button in the upper left corner.

The detailed view appears in which you can enter all information.

ALTERNATIVE! If there is a plan, click with the right mouse button on the plan, with the left mouse button move the pin to the desired position and confirm the position with the green tick.

5. Ticket detail view

DETAILS

In the detailed view of the tickets you can see all important information and options of the selected ticket.

Benutzeroberfläche PlanRadar "Ticket Detailansicht"
      1. Title: Here you enter the title of the defect (for example: Crack in the wall).

 

TIP! When selecting a title, keep in mind that you select terms that you may want to search for or filter later on. (In the case of frequently occurring defects, it makes sense to supplement the title with additional information, such as the location of the defect – for example: crack in the wall, 1st floor).

 

      1. Parent Ticket: The parent ticket serves to be able to assign several defects (so to say sub-tickets) to a main defect (parent ticket). Using the drop-down menu, you select an already existing ticket for your parent ticket or create your own which you want to assign to the defect.

 

ANNOTATION! This feature is very helpful, especially in the case of serious deficiencies, which usually cause several subsequent defects.

      1. Component: Here you select the floor or the level in which the defect is located via the drop-down menu. To the right you will also find a “pin” symbol. With a mouse click you get to the plan view in which you can define the plan position.
      2. Progress: With the progress bar you set the degree of completion of the deficiency. To do this, click with the mouse on the controller of the progress bar and keep it pressed to move it.
      3. Status: Here you can select the respective status in the drop-down menu by clicking on the input field: “Open”, “In progress”, “Feedback outstanding”, “Rejected”, “Completed”.
      4. Priority: Here you classify the priority of the defect and select between: Low, Medium and High.
      5. Assignee: Click on the drop-down menu to select the person responsible for the defect. The listed names are created under the menu item “User” and assigned to the project (for more information see „USER“)
      6. Watcher: Here you can select one of the listed users by clicking on the dropdown menu to allow the user to be an observer.
      7. Due date: Click on the calendar icon to set a due date for the defect to be rectified by the assignee.
      8. Set Extension: If it turns out that an extension is required to complete the ticket, you can set a new date here by clicking on the calendar icon.
      9. Custom attributes: Here you will find the attributes previously defined by the user under “Layouts & Lists”. These depend on the assigned ticket layouts (for detailed information see „LAYOUTS & LISTS).
      10. Delete Ticket
      11. Save / Save & Close
      12. PDF-Export: In the ticket detail view, you have the option of exporting a summary of the defect as a PDF. To do this, click on the “Download” icon in the top right corner. A drop-down list appears, in which you can choose to create the report without or according to a template. Templates are only suggested if you have already created some under the menu item “Templates”. (see „TEMPLATES“ for more information).
      1. Next / Previous Ticket
      2. Close ticket

IMAGES

How to add fotos to a ticket in PlanRadar

To assign photos to a ticket, proceed as follows:

      1. Select the „Images“-Tab.
      2. Click the „“-Button. On your computer, select the images you want to upload.When finished click on „Save“

VOICE RECORDINGS

How to use Voice Memos in PlanRadar

To record a voice message for a ticket, proceed as follows:

(a) Choose the „Audio“-Tab.

(b) Click on the desired voice message. Forwarding or rewinding is possible by dragging the bar with your mouse´.

COMMENTS

Here the written exchange of information takes place between ticket creator and contractor. All comments, uploads of media (photos, voice messages) are recorded chronologically and permanently. Subsequent deletion of comments is no longer possible after clicking on the “Send / reply button” ().

How to comment on a "Ticket" in PlanRadar

PROTOCOL

All changes and comments to the ticket are logged. Current updates to the tickets (eg “done”, “change of deadline”, etc.) and system notifications (eg: plan upload) are displayed here. You can choose to show only the log, the comments, or both.

Ticket Details in the PlanRadar Interface

6. Notifications

By clicking on the “Bell”-symbol in the top right corner you can see all the notifications. It’s separated between notifications about tickets and concerning the system.

Benutzeroberfläche Ticket Benachrichtigungen

7. Export reports or list of defects

Ticket Berichte exportieren mit PlanRadar

You have the option to generate a list of all tickets as a PDF or XLS file. To do this, proceed as follows:

1. To do this, open the drop-down list by clicking on the arrow symbol in the upper right corner.

2. Select whether to export the list in PDF or Excel format. Photos, text and layout are exported to every defect.

Mit PlanRadar Ticket Berichte exportieren

3. Afterwards you have the option to export ticket details through “Choose filter”. (See Create filter for more information)

4. Under „Select template“ your report will be displayed according to that template. (For more information see „TEMPLATES“)

8. Find Tickets

To access tickets, first go to the “Tickets” menu. You will see a list of all tickets that you can access with a mouse click. There are in general 3 ways to filter for tickets. You can narrow down the list by ticket layout (see „LAYOUTS & LISTS), custom filters (see „Create filter“) and quick search (see “List view” or “Plan view”) to find and easily edit your tickets.

How to find a ticket with PlanRadar

(a) Open the drop-down menu for ticket types or

(b) Open the drop-down menu for the custom filters or

(c) Enter a search term in the quick search bar

9. Create filter

How to filter your tickets in PlanRadar

You can also create your own filters. To do this, proceed as follows:

      1. Click on “Filter” in the menu bar and then on “Create filter”. A window with the options will appear on the right.
      2. Name the filter. (f.e: Inspection from 04/19/2018)
      3. Visibility – Select whether the filter should be visible to all project participants, in-house users or only to you.
      4. Choose Filter-attributes (f.e.: Date = 04/19/2018). You can also add more filter criteria.
      5. Save Filter.
      6. To edit the filter, select the existing filter in the drop-down list “Filter” and then click on “Edit filter”.

10. Edit Ticket

To edit a previously created ticket, click on the ticket ID in the list view to get to the ticket details or directly via the ticket view as described in “List View” and “Plan View”. To do this, first go to the “Tickets” menu via the navigation bar and then proceed as follows:

Editing a ticket in PlanRadar

(a) Click on the ticket you want to edit.

(b) Proceed with your changes. (For detailed information see Ticket detail view)

(c) If available, here you can see all Sub-tickets assigned to the Parent-ticket. By clicking on it you will be taken directly to the sub-ticket.

In the account-view, manuals and FAQs are available. If you have any further questions, suggestions for improvement or comments, please contact: support@planradar.com. Alternatively, click on “Support” in the web platform and send us your request.

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