Knowledge Base – 16. Profile
In this article, you will learn about the following:
To get to the profile view, click on the cogwheel symbol on the navigation bar and select “Profile” (see „SETTINGS“). Here you can change or set the following: profile data, password, notifications, language, time zone, newsletters and mobile available projects.
- Profile data
- Change password
- Help & Support
- Personal settings
- Mobile available projects
- Change E-mail
For this, you have the following options via the drop-down menu about which tickets you want to be notified by e-mail:
- „For any event on all my projects“
- „Only for tickets that are assigned to me“
- „No events“
How should notifications be sent?
For this, you have the following options via the drop-down menu how notifications should be sent to you:
- „Once a day (aggregated)“
- „Immediately (for every ticket)“
When should notifications be sent?
For this purpose, you have the option of which hour (00:00 to 24:00) you would like to receive the notifications via the drop-down menu.
Enable notification sounds
To do this, use the checkbox to select whether a sound is to be played back after certain processes (for example: when the export process of a report has been completed).
I don’t want to be notified of changes that I make myself.
To do this check the box if you do not want to be notified of any changes you make yourself.
3. Personal settings
Change language: Via the drop-down menu you can choose between 11 different languages.
Time zone (for notifications): Use the drop-down menu to select your time zone for notifications.
Monthly newsletter: Via the checkbox “Subscribe” you choose if you want to subscribe to the newsletter.
Mobile available projects: With the checkboxes you can choose which projects should be available for you on mobile as well.
4. Change E-mail
5. Change password
In the account-view, manuals and FAQs are available. If you have any further questions, suggestions for improvement or comments, please contact: [email protected]. Alternatively, click on “Support” in the web platform and send us your request.
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