Webhooks allow external software to react upon events that occur within PlanRadar such as "ticket created", "ticket updated", "photo attached", etc. You can create and manage Webhooks under Settings > Account > Webhooks.
This setting is only accessible to account holders.
Click on ‘Add new Webhook.’ Here you will be able to choose what events your external software would like to be notified of.
Authentication: Here you configure how we may authenticate with your server. Currently we support “HTTP Basic Authentication” with username and password.
Headers: If you want to provide additional header fields for your service you can configure them here. For passwords or secrets we provide the option to hide the value in the user interface. If you choose to hide it, you cannot recall it in the user interface after saving your Webhook for security reasons.
PlanRadar Connect, powered by Workato, allows you to integrate with more than 200 applications without writing a single line of code.
To use PlanRadar Connect, our Customer Success team will review your integration requirements to grant you appropriate access and support. To request access, navigate to Settings > Account > PlanRadar Connect and click Request Access. You will then be contacted by a member of our team.