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1010 Vienna, Austria
440 N. Wolfe Rd.,
Sunnyvale CA 94085
71 Central Street
London EC1V 8AB
Savska cesta 32
10 Rue Treilhard,
Room 8A, Premise I, Floor 5, Petrovka street 27
AB Fleminggatan 18,
SE-112 26 Stockholm
Some of our successful customers
Agreement on order processing pursuant to Art. 28 DSGVO.
Among others, PlanRadar processes personal data (such as name, e-mail address, etc.) that are collected from the client, processed on PlanRadar systems and stored for the purpose and duration required. In particular, the following activities are included:
2. Data types
The following types of data are regularly the subject of processing:
PlanRadar processes the data of the Customer and its users for the stated purposes and the Customer expressly agrees to this processing. The Customer may revoke his consent at any time.
Personal data: When registering, PlanRadar saves the e-mail address and personal password for log-in to the secure area of PlanRadar. PlanRadar also uses users’ e-mail address to provide users with system notifications when using the services (such as notification of new defects in a project) and information about PlanRadar’s system and products. PlanRadar also stores names, first names, telephone numbers, billing addresses (street, house numbers, postcodes, city, e-mail addresses), UID numbers and company names of Customers for the provision of services and their billing, based on the terms and conditions.
Files: In the context of the use of the services of PlanRadar, the Customer can save plans, photos, pictures, texts, audio information, etc. on a specific project on the web servers of PlanRadar. The stored files are made accessible to every user whom the Customer has activated for this project. The Customer may at any time delete the files and data stored by him.
Login data: If the user logs in to PlanRadar with his e-mail address and personal password, PlanRadar stores the login time and date. PlanRadar uses this data to detect and correct errors, improve the service, and handle customer queries or complaints.
Google Analytics: The PlanRadar website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on the user’s computer and that allow an analysis of the use of the website by the user. The information generated by the cookie about the use of the website (including the IP address) is transmitted to a Google server and stored there. Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate the IP address with other data.The user can prevent the installation of cookies by setting the browser software accordingly; PlanRadar points out, however, that in this case the user may not be able to fully use all functions of the website. By using the website, the user agrees to the processing of the data collected about him by Google in the manner described above and for the aforementioned purpose.
WalkMe: PlanRadar wants to present relevant aspects of the product experience to highlight all available functionality to users. For this purpose, PlanRadar uses the WalkMe System™. When you use the service, WalkMe collects information such as which Walk-Thrus are completed within PlanRadar and which WalkMe widgets are opened within PlanRadar. We use WalkMe on the basis of our customer contracts and the legitimate interest to support our customers in the best possible way in using our service. WalkMe does not collect personally identifiable information (PII) other than IP addresses in logs for security purposes, end users’ approximate geolocation (country and city in which they are located) and masked IP addresses for the ongoing operation of the WalkMe system. WalkMe assigns collected metadata to anonymous random GUID. Logged-in users have the option to disable WalkMe features, and associated data processing, in their PlanRadar account settings. For further information on WalkMe data privacy visit https://www.walkme.com/privacy-policy/
Hubspot: PlanRadar uses Hubspot, an online marketing software, to provide a better experience when you interact with PlanRadar. We use it for email marketing (newsletter and other product related information such as new features or app releases), contact management (CRM), landing pages and contact forms. When you register for a PlanRadar account, provide contact information and learn more about our company online, this information, as well as the content of our website, is stored on servers of our software partner HubSpot. We may use this information to contact visitors of our website and to determine which services of our company are of interest to them. We use HubSpot based on our legitimate interest to send our customers up-to-date product information or mobile app updates and to efficiently market our SaaS product. For further information on Hubspot data privacy visit https://legal.hubspot.com/terms-of-service. If you do not wish your data to be stored on Hubspot servers please contact [email protected].
The following categories of affected persons are subject to processing:
4. Duration of the agreement
The agreement ends with the completion of the data processing and the obligatory data deletion by PlanRadar.
5. Duties of PlanRadar
PlanRadar undertakes to process data only in the context of the Customer’s written orders. If PlanRadar receives an official order to publish data of the Customer, it must – insofar as legally permissible – inform the Customer immediately and refer it to the authority.
PlanRadar makes a legally binding declaration that all persons commissioned with data processing are obligated to confidentiality prior to commencement of the activity or that they are subject to an appropriate statutory confidentiality obligation.
PlanRadar makes a legally binding declaration that all necessary measures have been taken to ensure the security of processing under Art. 32 DSGVO.
PlanRadar takes the technical and organisational measures so that the client can fulfill the rights of the data subject under Chapter III of the GDPR at any time (information, disclosure, correction and deletion, data portability, opposition, as well as automated decision-making in individual cases) within the statutory periods and leaves the Customer all necessary information. If such a request is made to PlanRadar and it indicates that the applicant mistakenly considers it the principal of the data application operated by it, PlanRadar must immediately forward the request to the principal and notify the applicant.
With regard to the processing of the data provided by the Customer, the Customer is granted the right to inspect and check at any time, even if they commission a third party to do so. PlanRadar undertakes to provide the Customer with the information necessary to monitor compliance with the obligations set out in this agreement.
After the termination of this agreement, PlanRadar is required to destroy all processing results and records that contain data by order of the Customer.
PlanRadar must immediately notify the Customer if PlanRadar believes that the Customer’s instructions violate the data protection provisions of the European Union or the member states.
6. Place of execution
All data processing activities are carried out exclusively within the EU or the EEA.
PlanRadar uses the following subcontractor for hosting: Amazon Web Services, Inc.
8. Obligations of the Customer
When handling personal data, the Customer will observe the provisions of the Data Protection Act and the Telecommunications Act and comply with the technical and organisational measures required by the Customer for data protection in the area of responsibility.
The Customer and, in particular, his employees must undertakes to comply with the provisions of the Data Protection Act.
The Customer must take all reasonable measures in his area of responsibility to protect the stored data and information against unauthorised access by third parties. PlanRadar is not responsible if third parties succeed in illegally gaining access to the data and information.
The Customer may invite other users (e.g., their subcontractors) to use the software for a specific project by entering their e-mail address (es). In this case, the Customer must obtain the verifiable consent of the respective user in advance for the use of his personal data.
9. Security Concept
10. Your rights/contact
You are basically entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and opposition.
You can reach us at the following contact details:
You can contact our data protection officer at [email protected]
PlanRadar GmbH, company register no. 400573d, Company Court Vienna, Seilerstätte 13/23a, 1010 Vienna, (hereafter „PlanRadar“) develops, distributes and manages software in the field of defect management.
These terms and conditions govern the rights and obligations between PlanRadar and Customers of PlanRadar. Customers of PlanRadar are entrepreneurs within the meaning of § 1 Para 2 Austrian Consumer Protection Act.
2.1 These Terms and Conditions regulate the business relationship between PlanRadar and Customers of PlanRadar, whether or not services are paid or unpaid (such like in test phases). PlanRadar provides its services on the basis of these Terms and Conditions. The mere use of the services of PlanRadar by the Customer causes that these Terms and Conditions are applied for such a business relationship.
2.2 In addition to these Terms and Conditions product descriptions and current price lists of PlanRadar (available at www.planradar.com) shall apply, as well as individually negotiated contract terms in writing.2.3 In case the Customer themselves have terms and conditions, the Customer confirms by using the services of PlanRadar that between the Customer and PlanRadar only these objective Terms and Conditions shall be in force. Terms and Conditions of Costumers which diverge from those of PlanRadar come into force only after PlanRadar having expressly agreed on their validity in writing.2.4 Individual agreements are to be made in writing (signature). Informal declarations of PlanRadar (also by e-mail) are non-binding.2.5 PlanRadar is entitled to change these terms and conditions unilaterally. The change is communicated to the Customer by e-mail two months prior to their entry into force. The Customer is entitled to object to the change in writing within four weeks after receiving the respective notification by e-mail. The amendment shall be deemed accepted and binding if the user consented to the change, or has not objected to the change within the four- week period. PlanRadar shall separately draw in the notification e-mail attention to these legal consequences and the possibility of contradiction.
3.1 PlanRadar provides the Customer with a system, consisting of several modules (if applicable), for defect management (hereinafter referred as “Product”). The Customer benefits from an ongoing development of the product and, in return, acknowledges that temporary maintenance time can occur in the course of updates and upgrades. Any Maintenance time will be announced 14 days in advance by e-mail at least.
3.2 PlanRadar reserves the right to discontinue the product and all specifications of the product due to technical or operational reasons. PlanRadar will notify the Customer at least by e-mail at least two months before such discontinuance.3.3 PlanRadar is liable only for the services provided by PlanRadar itselves. If the Customer calls in a third party – for whatever reason – (in any case such assistance requires the written consent of PlanRadar in advance), the Customer has no claim against PlanRadar and PlanRadar is indemnified and held harmless by the Customer.
4.1 The Customer undertakes not to use technical equipment, software or other data that could lead to a damage of the system of PlanRadar. The Customer is not entitled to make changes to the product.4.2 The Customer shall ensure that its employees and third parties attributable to the Customer will treat the product provided by PlanRadar carefully. The Customer is liable to PlanRadar for any wilfully or negligently damage incurred by the Customer or its agents and companies.4.3 The Customer undertakes not to misuse products of PlanRadar, not to make the products available to third parties and not to sell or otherwise trade with it.4.4 The Customer shall treat the products of PlanRadar carefully and keep them in such a way that third parties do not have access to the products. The Customer is liable to PlanRadar for all damages for breach of undertaken obligations.4.5 If the Customer’s products, which are ceded by PlanRadar for use, are locked due to an event which falls within the Costumers’ sphere, the Customer is liable to PlanRadar in addition to the costs incurred thereof, also for the costs resulting of the contract.4.6 The Customer agrees to be announced by PlanRadar for external publications as a reference Customer. It is agreed that PlanRadar coordinates with the Customer the use of Customer logos, project data, etc. to publication previously.
The Customer undertakes to use the product provided by PlanRadar in accordance with these Terms and Conditions only and not to use the service provided or memory space, in particular not for storage or dissemination of illegal content.
The Customer agrees towards PlanRadar to assume sole responsibility for compliance with the legislation. The Customer further undertakes not to use the contractual services in any way and ensures that they are not subject to any use of third parties, which leads to impairment of third parties or leads to security or operational risks for PlanRadar. The Customer undertakes, upon first request, PlanRadar fully indemnify and hold harmless from all third party claims for breach of this obligation.
6.1 PlanRadar provides the Customer with the product. PlanRadar is not liable for defaults and any resulting direct or indirect damage on part of the Customer. In particular, defaults may occur due to communication errors (whether they are within the sphere of PlanRadar or not) or necessary maintenance by PlanRadar.
6.2 The Customer agrees to PlanRadar to assist PlanRadar free of charge for remedy defaults. The Customer will notice PlanRadar about current or upcoming defaults immediately, so that a remedy can be carried out as soon as possible.6.3 The Customer undertakes to take all necessary measures to ensure that no adverse effects on the performance of services of PlanRadar occur.6.4 PlanRadar cannot guarantee that there is no data loss or other damages caused in particular due to damages in the context of the internet connections of the Customer in the course of synchronization operations. PlanRadar is not liable for the aforementioned, regardless of a possible negligence of PlanRadar or one of its subcontractors.
7.1 PlanRadar accepts no responsibility or liability in the event of failure of the product, irrespective of the cause of the failure.
7.2 PlanRadar is liable only for intent and gross negligence and in the case of personal injury also for slight negligence.7.3 PlanRadar is not liable for damages to Customer terminals, third or consequential damages such as loss of earnings or loss of profit. Specifically excluded is the warranty and liability for damages of the Customer due to delayed projects resulting out of the none or poor performance of the products of PlanRadar. There is also no liability of PlanRadar for lost savings, lost data, indirect or consequential damages or damages resulting from claims of third parties. If liability cannot be excluded by law, the liability for any damage-causing event is limited to EUR 5,000, the aggregated liability (total of all damage-causing events) with EUR 10,000. If the actual damage is higher than EUR 10,000, the claims of individual injured parties are to be reduced proportionately.7.4 PlanRadar is not liable for damage or defects occurred in connection with changing the software, changing the necessary system-settings or application errors.7.5 As long as such obligations arise due to force majeure, such as war, terrorism, natural disasters, fire, strike, lockout, embargo, governmental intervention, failure of power supply, failure of transportation, failure of telecommunications networks or data lines, impacts on the products of PlanRadar by changes in the law after the contract signing or other unavailability of products, cannot be met in timely and appropriate manner, this does not constitute a breach of contract.7.6 Risky Environment: The product may contain components that react negatively to errors or contained errors may be detected later and corrected in the course of usual patches. The product was not designed and is not intended to be used in hazardous environments requiring fail-safe (fault tolerant) performance or in any other application where failure of the product could result directly to death, personal injury, severe property damage or environmental damage.7.7 The Customer terminal equipment and the internet connection are not subject of services of PlanRadar. PlanRadar is not liable for damage or defects that are beyond its sphere of influence (in particular, disturbances of public communications networks, lack of system requirements …). Current system requirements for using PlanRadar can be found on www.planradar.com.
8.1 If the Customer is entitled or enabled within the scope of services to use products of PlanRadar, the Customer has the non-exclusive, non-transferable, non-sub licensable, at any time by PlanRadar unilaterally withdrawable, limited right to use the software products in unmodified form.
8.2 If the Customer is using software products which are ceded to the Customer by PlanRadar, the licenses of the producers of these software products shall prevail to this point 8.8.3 If no special agreement is made, there is no transfer of rights to the Customer in relation to software products. In particular, the Customer does not acquire any rights whatsoever to the product, in particular, no trademark, patent or other intellectual property rights.8.4 All the documents provided from PlanRadar to the Customer, in particular the documentation for software products, may not be copied or with or without charge distributed in any way.
9.1 The Customer warrants PlanRadar to treat all business secrets in connection with this Agreement and its implementation, of which the costumer is aware of, as such and warrants not to make them accessible to third parties, insofar as these are not generally known, or already known to the recipient in advance without obligation of confidentiality, have been communicated or left to the recipient from a third party without the obligation of confidentiality, or are proven to be developed by the recipient independently, or are to be disclosed under a final administrative or judicial decision.
9.2 Subcontractors of PlanRadar are not considered as third parties to the extent they are subject to a content corresponding obligation according to this point confidentiality.9.3 Violations of the obligation of nondisclosure mean that the Customer is liable to PlanRadar for all damage.
10.1 Contracts between PlanRadar and Customer are – except when otherwise expressly stipulated – concluded for an indefinite period of time. The Customer waives any right to terminate the contract for the period held in the product descriptions or individual agreements.
10.2 Both PlanRadar and the Customer may terminate a concluded indefinite contract at the end of the offset period. Termination shall be effected on the PlanRadar platform by an administrator employed and authorized by the Customer.10.3 An extraordinary termination by PlanRadar with immediate effect – in this case the Customer has no claims against PlanRadar – is possible particularly under the following conditions:10.3.1 The Customer gives incomplete or inaccurate information or fails to provide required proofs.10.3.2 The Customer is in default of payment to the extent of 14 days; a period of grace is not required.10.3.3 There is a reasonable suspicion that services are misused – also by third parties.10.3.4 There are reasonable doubts of the creditworthiness of the Customer, such as the credit report is negative, a non-judicial composition proceedings has been achieved, there was an institution of bankruptcy or reorganization proceedings or dismissed for lack of funds; legally binding provisions shall not be restricted.10.4 Instead of cancelling a contract immediately, PlanRadar is entitled to ask for a guarantee (deposit, guarantee, bank guarantee of an authorized Institute in the European Economic Area) from the Customer if there is a reason for termination. Furthermore PlanRadar is entitled to request advance performance like payment for services up to 6 month in advance in cases of termination reasons in this point 10.
11.1 All title and copyrights as well as industrial copyrights to the Software (including but not limited to any images, photographs, animations, video, audio, music, text and “applets” that are contained in the Software Product), the accompanying printed materials, and any copies of the software belong to PlanRadar or subcontractors of PlanRadar. The Software is protected by copyright laws and international copyright treaties, as well as other laws and agreements concerning intellectual property. The Software is licensed, not sold.
11.2 Use of the Client Software: The Customer may use the Client software that has been installed on the end-user devices only in accordance to his contract partner for this service and only in connection with objective services covered.11.3 Use of Redistribution Software: The Customer may use Redistribution Software only with the explicit approval to the supplementary provisions of the producer.11.4 Backups: The Customer may not make any backup copy of the software, except to the copies, which the Customer may make in connection with the use of Redistribution Software.11.5 The Customer is not entitled to modify the software in a way that its development is reversed, to decompile or disassemble, unless (and only to the extent) it is expressly permitted by applicable law notwithstanding this limitation.11.6 Transfer Restrictions: The Customer may not license the software to third parties nor distribute a sub-license, nor lend, transfer by lease or transfer otherwise. The User is not entitled to transfer the software, directly or indirectly, or distribute it to third parties.11.7 The temporary assignment of subcontractor access according to the product description is granted, where applicable.
12.1 The Customer informs PlanRadar of any changes in address or other significant information immediately. If the Customer misses to do this, the declarations of PlanRadar are also deemed to be delivered when being delivered to the communication possibilities last valid.
12.2 The Customer accepts that PlanRadar is entitled to communicate with the Customer legally relevant declarations by e-mail, SMS or other electronic media (this also applies to invoices; where applicable invoices are electronically signed to comply with the provisions of the VAT Act). Statements shall be deemed received when the Customer is able to check or take notice under normal circumstances.12.3 Non-registered mail shall be deemed to be received within 2 business days after sent.
13.1 All amounts are (unless specifically stated) exclusively to each of the currently applicable VAT tax and other levies.
13.2 Fixed charges are billed in advance for the respective accounting period.13.3 Claims for payment are due in accordance with the conditions of the payment provider Fastspring (http://www.fastspring.com/) – unless otherwise stated.13.4 The Customer shall bear charges in connection with the cash transfer, like bank charges and other expenses.13.5 For late payments, the Customer shall be billed default interest in the amount of 10% p.a. of the outstanding amount, and in addition overdue fines. All necessary and appropriate related costs incurred for the intervention of lawyers and collection agencies are to be borne by the Customer.13.6 A deduction of discount is excluded and will not be granted.13.7 Payments of the Customer will be credited against the oldest debt.13.8 PlanRadar is entitled to unilaterally raise prices for its products appropriately and will inform the Customer on time, at least one month in advance.13.9 Invoices shall be accepted if no written objection has been raised within 3 months of billing and the Customer does commence the legal process within further 2 months.13.10 Offsetting by the Customer with claims against PlanRadar is excluded. A retention right of the Customer is also excluded.
14.1 Should one or several provisions of these GTC wholly or partially be invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by an analogous valid provision, which serves the economic purpose of the invalid or unenforceable clause as closely as possible.
14.2 The assertion of claims on the grounds of laesio enormis against PlanRadar is excluded.14.3 Any decision of the Customer on the rights or obligations existing under the contract demands the prior written consent of PlanRadar. However PlanRadar is entitled to transfer contracts without the consent of the Customer to a third party. In this case, these GTC shall continue to apply to the contractual relationship, unless otherwise determined unilaterally by PlanRadar.14.4 PlanRadar is entitled, in whole or in part, to use third parties to meet its obligations.14.5 Governing Law is the law of Austria, even if the use of the product is carried out abroad or any other reference is made to the foreign country. Excluded are also the conflicts of law rules of Austria as well as the CISG.14.6 The local jurisdiction of the competent Court of Vienna Inner City is agreed for any disputes. The place of performance is also agreed to be Vienna Inner City.