Art-Invest Real Estate is an investor, asset manager and property developer based in Cologne, Germany with offices in other major German cities as well as Vienna and London. The company manages around 100 properties in inner-city locations. The assets, valued at around €7 billion, are primarily in the office, retail, residential, data centre and hotel sectors.
To save time when managing buildings in the hotel sector, the company uses PlanRadar’s software.
PlanRadar saves us a lot of email traffic and paperwork. Since all information, including correspondence, is in one place, processing is faster and it is easier to check the current status. This saves us time on administrative work and gives us more resources for other tasks.
Constantin Hoss is responsible for hotel asset management at Art-Invest Real Estate. Together with his team, he manages a portfolio of around 30 buildings. On the commercial side, this includes all activities related to rental and lease agreements. On the technical side, the focus is on maintenance work, ranging from minor repairs to major upgrades. In the course of his work, Constantin Hoss is in active contact with property managers.
In the past, that didn’t always go smoothly. “Emails sometimes disappeared in the daily flood of communications. And if you wanted to know the current status of a job, you first had to sift through all the messages. Sometimes people forgot to save the relevant documents on the drive, so we had to painstakingly search through everything for them,” the asset manager said. The lack of an overview increased the administrative workload. And that cost time.
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hotels in the portfolio
4
different uses for PlanRadar
100
per cent more oversight
Art-Invest Real Estate has chosen PlanRadar’s building management software to make its maintenance and repair tasks more efficient. After a successful pilot phase in two hotels, Constantin Hoss and his team rolled out the software to the entire hotel portfolio. PlanRadar is used to monitor all maintenance measures for defect management.
Four aspects are key:
1. Communication
2. Approvals:
3. Project oversight:
4. Document storage:
With PlanRadar’s building management software, Constantin Hoss and is team benefit from much more efficient processes: “PlanRadar saves us a lot of email traffic and paperwork. Since all information, including correspondence, is in one place, the processing of defects is faster and it is easier to check the current status. So we save time on administrative work and have more resources for other tasks.” Not only asset managers at Art-Invest Real Estate benefit but hotel operators too. “We get very positive feedback from the hotels regarding PlanRadar. The operators appreciate the shorter processing time, which means that jobs are handled faster. It also helps us that PlanRadar lets you create different roles for users. As a result, operators only see the information that is relevant to them,” says Constantin Hoss.
It also helps us that PlanRadar lets you create different roles for users. As a result, operators only see the information that is relevant to them.
Hotels record tasks related to maintenance & upkeep and supplement them with additional information in the form of notes, photos, videos and voice recordings. All information is transferred to Art-Invest Real Estate in real time.
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With PlanRadar, managers have an overview of the current status of snags, repairs and other issues at all times and from anywhere. Art-Invest Real Estate can issue approvals to the teams on site at the touch of a button.
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Art-Invest Real Estate uses PlanRadar for document management. All the relevant documents for maintenance and servicing are available in one place and can be called up instantly.
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1. Create an account
2. Upload plans
3. Invite users
4. Download app