Driving precision in complex electrical infrastructure projects

Crescent Power is a custom integrator of electrical infrastructure solutions, delivering highly specialized power distribution systems for large-scale industrial projects across North America. From compressor stations to power plants, Crescent designs, assembles, and delivers fully integrated electrical buildings, tailored to each client’s exact specifications.

Through technical expertise, quality-focused execution, and close collaboration with clients and vendors, Crescent Power’s engineers and project managers reduce risk and deliver systems built to perform in the long term. With PlanRadar, the team now manages quality issues in one centralized, visual system, catching them earlier, reducing back-and-forth, and producing documentation that reflects the quality of their work.

The challenge: Managing quality in highly complex, custom builds

Quality has always been a core value at Crescent Power. As projects grew in scale and technical complexity, so did the challenges of managing and communicating the results of their inspections.

Previously, the team relied on Excel spreadsheets to document punch lists and factory acceptance testing (FAT). While functional, this approach unearthed several pain points:

• Delivering enough clarity when describing complex issues in text-only format
• Time-consuming back-and-forth with vendors to clarify fixes
• Inefficient tracking of issue resolution across multiple stakeholders

In highly technical environments, such as 30-foot-long switchgear systems with thousands of components, simple tasks could become unnecessarily time-consuming.

“It might only be a 15-minute fix, but if somebody has to spend three hours figuring out what we were trying to communicate,  we end up going in circles.” Explains Ben Bayer, Vice President of Operations at Crescent Power Systems

These inefficiencies not only slowed down workflows but also increased the risk of issues slipping through to later stages, where fixes become significantly more expensive.

The solution: Centralizing quality issue tracking with PlanRadar

Crescent Power adopted PlanRadar to improve how they document and manage quality issues during factory acceptance testing and final inspections.

Instead of relying on spreadsheets, the team now uses PlanRadar to create a centralized, visual, and interactive quality management process that includes:

• Uploading plan drawings of each building
• Pinpointing exact issue locations with digital markers
• Attaching photos, annotations, and supporting documentation
• Assigning tasks to vendors, clients, or internal teams
• Tracking progress in real time

The impact: Faster resolution, lower costs, and greater transparency

1. Significant time savings in issue resolution

By combining visuals, location data, and clear instructions, PlanRadar eliminates ambiguity and reduces time spent clarifying issues with vendors.

“Using PlanRadar has greatly improved the efficiency of our communications with our vendors during the final stage of a project when we are closing out punch list items.” Explains Ben.

2. Reduced risk of costly field rework

Crescent Power delivers fully completed systems before they reach the site. PlanRadar helps ensure issues are resolved earlier, where fixes are faster, safer, and far more cost-effective.

Fixing issues in the field can cost 3–4x more than resolving them during manufacturing. By improving tracking and accountability, PlanRadar minimizes the risk of unresolved items slipping through to installation.

3. Improved communication across stakeholders

PlanRadar acts as a single source of truth, connecting Crescent Power, vendors, and clients.

• Vendors clearly understand required fixes
• Clients gain full visibility into progress
• Internal teams stay aligned throughout the process

4. Enhanced transparency and client confidence

Crescent Power uses PlanRadar to involve clients directly in the quality process, reinforcing their partnership approach.

Through pre-FAT inspections, the team identifies and documents issues before the client even arrives, demonstrating transparency and proactive quality management.

5. Professional, audit-ready documentation

PlanRadar’s reporting capabilities provide polished, structured documentation of every issue and its resolution. The reports form part of final project documentation, ensuring full traceability and compliance.

“The report output is a very polished product, it reflects well on our brand and the level of service we offer.” Explains Ben.

A flexible solution for a highly specialized industry

Crescent Power demonstrates how by adapting PlanRadar to highly specialized industrial applications, the team has a solution for managing complex electrical infrastructure projects without changing their core processes.