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December 9-10 Phoenix Convention Center| Hall F & G – Booth #823
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General terms and conditions for PlanRadar
valid from October 1, 2024
1. Introduction
PlanRadar Inc., a Delaware Corporation, (hereinafter referred to as “PlanRadar”) develops, sells and manages software for construction documentation and defect management.
These General Terms and Conditions (“Terms”) govern the rights and obligations between PlanRadar and PlanRadar’s customers.
2. Scope of application
2.1 These Terms form a binding agreement that governs the business relationship between PlanRadar and PlanRadar’s customers as to the use of PlanRadar’s products and services, whether for payment or not (e.g during trial phases). PlanRadar provides its products and services exclusively based on these Terms. Any use of PlanRadar products and services by the customer shall be governed by these Terms.
2.2 Any contractual provisions agreed individually with the customer in writing in writing, shall take precedence over these Terms.
2.3 By using any products or services of PlanRadar, the customer agrees and confirms that only PlanRadar’s Terms shall apply to the contractual relationship between PlanRadar and the customer to the exclusion of any terms and conditions of the customer.
2.4 PlanRadar may periodically add to, modify or otherwise update these Terms in its sole discretion at any time. The customer will be notified of such changes via email at least two months before they will take effect. The customer may object to such change in writing within four weeks from receipt of the email. All changes will be deemed accepted and binding, if either (i) the customer has consented to the change or (ii) the customer has not objected to the change within the four-week period. In the event of an objection, PlanRadar may terminate the contracts concluded with the objecting customer under the immediately prior Terms for good cause, subject to a one-month notice period. If PlanRadar does not terminate one or more such contracts in the event of an objection, the immediately prior Terms shall continue to apply to such contract or contracts.
3. PlanRadar’s Services
3.1 PlanRadar provides the customer with a system (potentially) consisting of several modules for construction documentation and defect management as software-as-a-service (“SaaS”) in the respective current version for use via the Internet, an app as client software as well as the possibility to store data (hereinafter collectively referred to as the “Software”).
3.2 PlanRadar reserves the right to further develop and change the Software and all specifications of the Software at any time (e.g. by using newer or different technologies, systems, processes or standards). The customer benefits from such ongoing Software development and accordingly acknowledges in return, that there may be times when temporary maintenance takes place in connection with any updates and upgrades. PlanRadar will notify the customer in good time if there will be any significant changes in Software performance. If the customer experiences material disadvantages as a result of significant service changes, the customer will be entitled, as its sole and exclusive remedy, to terminate the contract extraordinarily within 14 days of its receipt of the notification of the significant service changes with such termination taking effect on the date on which the changes became effective.
3.3 The customer has the option of using the Software free of charge for a period of 30 days after registration (the “test phase”). Before the end of the test phase, PlanRadar will contact the customer and inform the customer of the option to take out a contract in return for payment to continue to use the Software. If the customer does not take up this option, the customer’s right to use the Software shall immediately terminate and its user account will be locked and then deleted within 30 days.
3.4 In connection with the Software, PlanRadar may make available to the customer or the customer may separately license certain third party products (collectively, the “Third-Party Products”). All Third-Party Products are subject to their own terms and conditions provided by the Third-Party Products vendors. If the customer does not agree to abide by the applicable terms for any such Third-Party Products, then the customer should not install or use such Third-Party Products. EXCEPT AS OTHERWISE PROVIDED IN THE THIRD PARTY LICENSOR’S LICENSE AGREEMENT, IF ANY, ACCOMPANYING THE THIRD PARTY PRODUCTS, THE THIRD PARTY PRODUCTS ARE PROVIDED “AS-IS,” WITHOUT WARRANTIES OF ANY KIND AND PLANRADAR AND THE THIRD PARTY LICENSOR DISCLAIM ALL WARRANTIES WITH RESPECT TO THE THIRD-PARTY PRODUCTS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL PLANRADAR OR THE THIRD PARTY LICENSOR BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE THIRD PARTY PRODUCTS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.. The customer may not raise any claims against PlanRadar for any claims related to Software malfunctions arising from such Third-Party Products or caused by the customer or a third party.
3.5 The place of PlanRadar’s service provision is the router exit to the Internet located at the data center used by PlanRadar. The customer’s end devices and the Internet connection are not part of PlanRadar’s service. The customer must have the required equipment, software, and Internet access to be able to use the Software and acquiring, installing, maintaining and operating equipment and Internet access is solely the customer’s responsibility.
3.6 PlanRadar shall be responsible for an appropriate backup of the customer's project data. Should a restoration of project data be necessary, it will be carried out free of charge, provided that the customer or its users are not responsible for the loss of data; if the customer or its users are responsible for the loss of data, the customer will bear the costs associated with the restoration of data according to the applicable price list. PlanRadar points out that a restoration of data is only possible for a maximum period of 30 days.
4. The Customer’s Duties
4.1 The customer may only use the Software in accordance with these Terms as well as any applicable individual agreements. The customer must ensure that all of its users of the Software (employees, subcontractors, agents or other third parties attributable to the customer) comply with such terms, including any applicable confidentiality requirements. The customer is solely responsible for and liable to PlanRadar for all damages resulting from the violation of these Terms or any applicable individual agreement by the customer or its users, in particular in the case of any illegal use of the Software.
4.2 The customer shall only use the software for its intended purpose and shall not misuse it, in particular not use it to store or distribute unlawful content. The customer further undertakes not to use any technical equipment, software systems or other data that could impair the Software or systems of PlanRadar.
4.3 The customer must maintain its own IT infrastructure that is required to use the Software at its own expense and own risk. The customer is responsible for meeting the system requirements (https://www.planradar.com/us/system-requirements-and-security/).
4.4 The customer must secure its login details to the Software and not make them accessible to third parties. Customer is responsible for all activity occurring on the Software using its login details. The customer must ensure that mobile devices are protected in an adequate manner (e.g. pin code, biometric security features).
4.5 In addition to any other available rights and remedies, PlanRadar may suspend the customer’s use or access to the Software in the event of a breach of these Terms or of any individual agreements, including but not limited to if the customer defaults on any payment. Any such suspension shall not affect the customer’s obligation to continue paying the contractual fee for use of the Software. In addition, the customer must reimburse PlanRadar for any costs incurred in connection with the suspension of the customer’s access.
4.6 The customer agrees that its and its users’ use of the Software shall at all times be in compliance with all applicable laws and regulations. The customer is solely responsible for any and all improper use of the Software by the customer and the customer will notify PlanRadar immediately of any unauthorized use of the Software any customer user’s account.
4.7 The customer agrees that PlanRadar may use the customer´s company logo for marketing purposes for the duration of the contract, in particular agrees to be named as reference customer on the PlanRadar website.
5. Rights of use
5.1 All rights title to and ownership of the Software, including any modifications and enhancements thereto belong to PlanRadar or its licensors. Subject to the customer’s compliance with these Terms (including, without limitation, the payment of all applicable fees), PlanRadar grants the customer a non-exclusive, non-transferable and non-sublicensable right to access and use the Software for its internal business purposes for the agreed period and within the agreed number of licenses specified in the applicable order. For any downloaded or on-premises aspects of the Software, the customer may only duplicate the Software to the extent necessary for the intended use of the Software (e.g. loading into the main memory of the various terminals). The customer shall not frame or mirror any content forming part of the Software and is not permitted to reproduce, sell, rent or lend the Software or parts of it in any other way or to transfer it to third parties or to grant any sublicenses in the Software. The customer is allowed to temporarily assign subcontractor access with limited functionalities in accordance with the product description of the Software.
5.2 Unless otherwise agreed, no further rights to the Software are granted to the customer. In particular, the customer shall not acquire any rights whatsoever in the Software, and in particular no copyright, no trademark, patent, or other intellectual property rights.
5.3 The number of licenses booked by the customer is contractually determined within a license package. Within the agreed number, the licenses can be activated freely by the customer. The price agreed for the license package applies irrespective of the number of licenses activated; it is therefore the responsibility of the customer to have the licenses activated or, in the case of self-administration, to do this himself. All full-value (in-house) users count as a license.
5.4 The client can acquire further licenses at any time, which will be invoiced to them on a pro rata basis during the remaining term of the contract and in accordance with the applicable price list. In the event of activation during a month, the days up to the beginning of the next month will be charged pro rata.
5.5 For Third-Party Products, the respective license terms of the manufacturer of the Third-Party Products shall take precedence over the provisions of this section 5. With regard to the license terms of the Third-Party Products, see Section 13. PlanRadar confirms that the customer will act in accordance with these license terms when using the software as intended.
5.6 The customer shall not and will not permit its users or any third-party to reverse engineer, decompile or disassemble the Software, or modify or create any derivative works based on the Software or the sites or pages at which any of the Software is displayed or used unless (and only to the extent that) applicable law expressly and compulsorily permits it, notwithstanding this limitation.
5.7 In case the plans included in the licenses are exceeded, the license model will be adjusted in consultation with the customer.
5.8 Points 5.1 and 5.2 apply mutatis mutandis to all documents provided by PlanRadar to the customer, in particular, to the Software documentation.
6. Warranty, liability and malfunctions
6.1 PlanRadar warrants that: (i) it has the power and authority to enter into and perform its obligations under these Terms; and (ii) the Software will operate in material compliance with its applicable documentation for the agreed period specified in the applicable order. Provided that the customer notifies PlanRadar in writing of any breach of the foregoing warranty during the agreed period specified in the applicable order and that the customer is not in breach of these Terms (including any payment obligations), PlanRadar shall, as the customer’s sole and exclusive remedy and provided provide standard support (and any other level of support purchased by the customer in the applicable order) in an attempt to correct the non-conformance so the Software operates in accordance with the foregoing warranty. The customer will immediately inform PlanRadar of any such breach and, if possible, with a comprehensible description of the error so that corrective action may be taken. The customer will free of charge assist PlanRadar to remedy any malfunctions.
6.2 THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF, AND PLANRADAR SPECIFICALLY DISCLAIMS, ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH HEREIN, THE SOFTWARE AND RELATED DOCUMENTATION ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS AND PLANRADAR DOES NOT WARRANT THAT ALL SOFTWARE ERRORS WILL BE CORRECTED, OR THAT THE SOFTARE WILL BE UNINTERRUPTED OR ERROR-FREE. THE CUSTOMER ASSUMES RESPONSIBILITY FOR THE USE OF, AND RESULTS OBTAINED FROM THE SOFTWARE.
6.3 IN NO EVENT SHALL PLANRADAR OR ITS LICENSORS BE LIABLE FOR ANY SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO DAMAGES OR COSTS DUE TO LOSS OF PROFITS, DATA, REVENUE, GOODWILL, PRODUCTION OR USE, BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR PERSONAL OR PROPERTY DAMAGE ARISING OUT OF OR IN CONNECTION WITH SUCH PARTY’S PERFORMANCE HEREUNDER OR THE USE, MISUSE, OR INABILITY TO USE THE SOFTWARE OR OTHER PRODUCTS OR SERVICES HEREUNDER, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, EVEN IF PLANRADAR HAS BEEN NOTIFIED OF THE LIKELIHOOD OF SUCH DAMAGES.
6.4 THE MAXIMUM LIABILITY OF PLANRADAR ARISING OUT OF OR IN ANY WAY CONNECTED TO THE TERMS AND THE TRANSACTIONS CONTEMPLATED HEREUNDER SHALL NOT EXCEED THE LESSER OF TEN THOUSAND DOLLARS ($10,000) OR THE FEES PAID BY THE CUSTOMER TO PLANRADAR DURING THE TWELVE (12) MONTHS PRECEDING THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION SHALL NOT LIMIT OR EXCLUDE PLANRADAR’S LIABILITY FOR ITS GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT.
6.5 PlanRadar cannot exclude the possibility of data loss or other impairments, in particular due to impairments in the customer’s internet connections in the course of synchronization processes. PlanRadar assumes no liability for this either.
6.6 PlanRadar is not liable for damage and defects that are attributable to the customer, including but not limited to improper operation, changed operating system components, interfaces and parameters, changes to the necessary system settings or simple application errors by or of the customer. Likewise, PlanRadar is not liable for disruptions in the public communication networks or noncompliance with the system requirements for the customer (current system requirements for using the software can be found at www.planradar.com.)
6.7 The Software is not designed to be used in applications that require fail-safe performance or where failure of the Software could directly result in death, injury, serious property damage or environmental damage.
6.8 Any delay or hinderance in the performance of any duties or obligations of PlanRadar under these Terms will not be considered a breach of these Terms to the extent such delay or hinderance is due to a force majeure, including war, terrorism, natural disasters, fire, strike, lockout, embargo, governmental intervention, epidemic or pandemic, power supply failure, transport failure, telecommunication network or data lines failure, or legislative changes effected after conclusion of the contract or other unavailability of the Software.
7. Customer Data
7.1 The customer grants PlanRadar a non-exclusive, worldwide, royalty-free and fully paid license (a) to use the all data it enters, processes, stores, generates or transmits to PlanRadar using the Software (“Customer Data”) as necessary for purposes of providing the Software and for PlanRadar’s internal purposes, including without limitation, its research and development activities to improve its products and services. The customer represents and warrants that it has all necessary rights, approvals and consents to make the Customer Data available to PlanRadar for use hereunder and that PlanRadar’s use of the Customer Data as contemplated herein will not be unlawful or otherwise violate the rights of a third party. The customer further represents and warrants that any Customer Data hosted by PlanRadar as part of the Software will not contain any viruses, worms or other malicious computer programming codes intended to damage or disable any network, systems or data of PlanRadar or any other third party. The customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data.
7.2 The Software is not designed or maintained in a manner to process, handle or protect sensitive data. When and as required by PlanRadar and/or applicable law, the customer shall promptly execute supplemental security and data protection terms, and data transfer agreements, on such other terms and conditions as shall be mutually agreed upon and as required for the processing or transfer of personal information that is contained in Customer Data in accordance with the requirements of applicable law.
8. Confidentiality
8.1 Each of PlanRadar and the customer (the “Disclosing Party”) may provide the other (the “Receiving Party”) with certain non-public information regarding the Disclosing Party’s business, technology, products, or services that is marked or designated by the Disclosing Party as “confidential” or “proprietary” at the time of disclosure or that reasonably would be understood to be confidential given the circumstances of disclosure (collectively, “Confidential Information”). Without limiting the generality of the foregoing, the Software, Documentation, and all enhancements and improvements thereto will be considered the Confidential Information of PlanRadar; and the Customer Data will be considered the Confidential Information of the customer. The Receiving Party agrees to treat the Confidential Information of the other Party with the same degree of care that it uses to protect its own confidential information of like kind and value, but in no case less than a reasonable degree of care and to limit the disclosure of such Confidential Information to employees and agents with a need to know such information to provide or use the Software hereunder and as otherwise expressly permitted under these Terms, provided that each employee or agent is bound by obligations of confidentiality and restrictions against disclosure at least as restrictive as those contained herein.
8.2 The confidentiality obligations set forth in this section will not apply to any information that (a) becomes generally available to the public through no fault of the Receiving Party; (b) is lawfully provided to the Receiving Party by a third party free of any confidentiality duties or obligations; (c) was already known to the Receiving Party at the time of disclosure; or (d) the Receiving Party can prove, by clear and convincing evidence, was independently developed by employees and contractors of the Receiving Party who had no access to the Confidential Information. In addition, the Receiving Party may disclose Confidential Information to the extent that such disclosure is necessary for the Receiving Party to enforce its rights under this Agreement or is required by law or by the order of a court or similar judicial or administrative body, provided that the Receiving Party promptly notifies the Disclosing Party in writing of such required disclosure and coordinates with the Disclosing Party in an effort to limit the nature and scope of such required disclosure.
9. Duration and termination
9.1 These Terms shall apply and remain in effect for the duration of all orders for Software (the “Term”). Subscriptions for access to the Software commence on the start date specified in the relevant order and continue for the term specified therein.
9.2 Unless otherwise indicated in the order, upon the expiration of the term specified in the order, the subscription will automatically renew for consecutive periods of one year unless the Customer gives notice to PlanRadar of its intent not to renew at least 30 days in advance of the applicable automatic renewal date of the subscription. Deletion of an account by the customer shall also be deemed to be a termination of the contract at the end of the respective contract period, and the deletion must take at least 30 days in advance of the applicable automatic renewal date of the subscription.
9.3 Termination must take place in writing or via the PlanRadar platform by an administrator appointed and authorized by the customer.
9.4 A complete termination requires a termination of the entire license package. The deactivation / cancellation of only individual licenses is not considered as termination of the entire license package.
9.5 If the contract is terminated before the end of the contract period, no credit is granted for the remaining contract period.
9.6 PlanRadar may terminate any order with immediate effect under the following conditions:
9.6.1 the customer provides incomplete or incorrect information or fails to provide required proof.
9.6.2 the customer is in default of payment for more than 30 days; the granting of a grace period is not required.
9.6.3 there is reasonable suspicion that the Software is being misused or used in violation of these Terms or the customer’s subscription rights.
9.7 The customer is responsible for backing up Customer Data in good time before termination of the contract. 30 days after the expiry or termination of the applicable subscription, the Customer Data will no longer be accessible. The customer’s access cannot be reactivated.
10. Information requirements
10.1 The customer is responsible for providing PlanRadar with customer’s most current address for the customer’s account. The customer must immediately inform PlanRadar of any changes in his address. If the customer has failed to do so, PlanRadar’s notifications and communications to the customer are deemed to have been delivered if delivery was made to the last valid address provided by the customer for communication.
10.2 The customer agrees that PlanRadar may also send legal notifications to the customer by email or other electronic media (this also applies to invoices, which may be electronically signed to comply with the provisions of the sales tax law. Declarations are deemed to have been received as soon as the customer can access them or take note of them under normal circumstances.
11. Terms of payment and other financial terms
11.1 The customer will pay PlanRadar the fees set forth in the applicable order for the Software. All fees (unless otherwise stated) are exclusive of and the customer is responsible for paying any federal, state and local sales, use, excise, ad valorem, value-added, and other similar type taxes and duties imposed on the purchase or provision of the Software (including implementation where applicable). A cash discount is not provided or granted.
11.2 Fees are generally charged in advance for the accounting period in question. Invoices shall be issued immediately after acceptance of the offer or extension of the contract term and sent digitally by PDF to an e-mail address defined by the customer. Invoices are due and payable within 14 days of the invoice date without deduction.
11.3 When ordering via the PlanRadar website, payment claims are due in accordance with the conditions of the payment provider Fastspring (http://www.fastspring.com/) – unless stated otherwise.
11.4 The customer shall bear all bank charges and other expenses associated with the transfer.
11.5 Any amounts not paid when due shall bear interest at the rate of one percent (1%) per month, or the maximum legal rate if less. The customer must bear all necessary and appropriate costs incurred for the intervention of lawyers and collection agencies.
11.6 Payments by the customer will be applied against any outstanding costs or interest. Then, they are offset against any balance, the oldest debt first.
11.7 PlanRadar is entitled to unilaterally increase the prices for the Software with effect from the beginning of the next contractual year and will notify the customer in good time, at least 1 month in advance.
11.8 Invoices are considered to be accepted if no objection has been raised in writing within 3 months after the invoice has been issued.
11.9 PlanRadar accepts all common credit cards (when ordering via the website) as well as payment by bank transfer.
11.10 The customer cannot offset its own claims against PlanRadar’s claims. The customer’s right of retention is also excluded.
12. Other provisions
12.1 Should one or more provisions of these Terms be or become ineffective or unenforceable in full or in part, by any court or agency of competent jurisdiction, then that part shall be limited or curtailed to the extent necessary to make such provision valid, while remaining as close as possible to the economic purpose of the ineffective or unenforceable clause. All other remaining terms of these Terms shall remain in full force and effect.
12.2 The customer may not assign, delegate, or otherwise transfer its rights or obligations reflected in these Terms or any order without obtaining the prior written consent of PlanRadar, and any attempted assignment, delegation, or transfer in violation of the foregoing will be null and void
12.3 PlanRadar is entitled to use subcontractors and other third parties in full or in part to fulfil its obligations under these Terms.
12.4 These Terms and the transactions contemplated hereunder shall be governed by and construed in accordance with the laws of the State of Delaware without regard to the choice or conflict of law provisions of such state. The parties agree that any action to interpret or enforce the Agreement will be brought exclusively in the state and federal courts located in the state of Delaware. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
13. Third party license agreements
> Download “Third party license agreements”
PlanRadar terms and conditions valid until September 30, 2024: https://www.planradar.com/us/terms-and-conditions-valid-until-30-9-2024/
Privacy Policy
Data We Collect
We collect data about you in different ways. For example, we collect data:- Directly from you. This includes when you make an account, sign up to get our emails, buy from us, or contact us.
- This includes through cookies, server logs, and other tools on our website or apps.
- From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.
| Context | Types of Personal data | Primary Purpose |
| Account and Test Account Registration | We collect your name and contact information when you make an account or a test account. We also collect data on the actions that you perform while logged in (such as ticket creation, upload of maps etc.. | We use this data to provide account related functionalities to users. |
| Customer and Supplier Information – Business Administration | We collect the names and contact information of our customers and their employees with whom we may interact. | We use this data to contact our customers and communicate with them about business activities such as projects, services, and billing. |
| Customer Information – Project Oriented | Our customers may use our services to manage construction projects, building operations, and project documentation. By using our services, our customers direct us to collect certain personal data in order for us to provide them with our services. | We use this data to perform our contract to provide products or services, including managing your orders and managing payments. |
| Your Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | We use this data to make our website operate efficiently. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent. |
| Technology on Our Website for Targeted Advertising | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Where required by law, we base the use of third-party tracking technologies upon consent. Users should see our Data Protection Settings for more information. |
| Demographics | We may collect personal data, such as your age or your region. | We do not intentionally collect demographic information (e.g., during the job application process). If demographic information is shared with us as part of a job application, we process it appropriately and in accordance with relevant privacy regulations. |
| Distance | When you use one of our apps, we collect your location from GPS, Wi-Fi, and/or cellular technology in your device. | We use this data to understand our users and provide tailored features. In some contexts, our use is also based upon your consent to share geolocation data with us. |
| Contact Forms, Chat Functions, and Webinars | If you fill out one of our contact forms, chat with us or attend one of our webinars we collect data such as name, email address, and phone number. | We use this data to process your inquiries and make these functions available to you as well as the analysis and guaranteed operation of our website and products continuous improvement of our products and optimization of our marketing activities. |
| Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment. | In some contexts, we are required by law to collect data about applicants. We also use this data to evaluate your application or consider you for other positions. If you become an employee, you will be provided with a separate privacy notice that explains how we collect, use, and share additional data about our employees. |
| Feedback/Support/Customer Communication (Email Analysis and Call Recordings) | We may process your name and contact details (e.g., email address, signature information) as well as the content of email correspondence exchanged with our employees. We may also collect and process audio recordings of calls and virtual meetings, including related metadata such as participant information, date and time. | We use this data to analyse and improve customer communication, support internal documentation and quality assurance processes, train employees, ensure effective sales and service management. This may include linking relevant communications and recordings to ongoing customer matters, contract negotiations and support tickets. |
| Newsletter | When you sign up for our newsletter, we collect your email and other contact information. | We use this data to share information about our products and services. |
| Mobile Devices | We collect information your device broadcasts when you visit our website. | We use this data to identify unique visitors and understand how users engage with us on their mobile device. |
| PlanRadar Connect Products and Services | We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you purchase our products and services. | We use your data to perform our contract to provide products or services. |
| Surveys | We collect data you share through surveys. If a survey is offered by a third-party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your data. | We use this data to understand your opinions. |
How We Use Data
We also use data to:- Identify you when you visit our sites.
- Complete transactions.
- Improve or create services and products.
- Conduct analytics.
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Connect with you (e.g., addressing your requests, inquiries, issues, or feedback), including improving communication quality, training, and managing sales and support interactions.
- Market our products or services.
- Market the products or services of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights and defend against legal claims.
- Serve administrative purposes and manage our relationships/contracts.
- For other reasons with your consent.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:- Affiliates and Acquisitions. We may share data with our affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies.
- Public. Some of our websites may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
- Service Providers. We share your data with service providers. Service providers help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more. This may include providers used for analyzing customer communications such as email correspondence and call recordings to support sales, customer service and internal training.
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
| Category of Personal Data | Disclosures for a Business Purpose | Sharing for Targeted Advertising |
| Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers. |
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| Government Issued Identification – this may include social security number, driver’s license number, or state issued identification number, passport number. |
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| Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. |
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| Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc. Please note: we do not intentionally collect this kind of information. If such information is shared with us as part of a job application, we process it in accordance with relevant privacy regulations. |
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| Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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| Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad. |
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| Geolocation data – this refers to non-precise geolocation information such as your state (IP address). |
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| Professional or employment-related information – this includes, for example, information submitted by job applicants. |
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| Non-public education information (as defined in the Family Educational Rights and Privacy Act) |
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| Inferences drawn from any of the information listed above |
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| Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number. |
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Your Choices
Some jurisdictions give you a right to make the following choices about your personal data:- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- Change. Most of our websites allow you to change or delete your account profile. If our website does not permit you to update or correct certain information, you can reach us at the address below to request a change to your information. You may ask us to correct inaccurate or incomplete data. Note that we may keep historical data in our backup files as permitted by law.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the Data Protection Settings. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may opt-out of other forms of targeted advertising by submitting a request as described below.
- Online Tracking. We do not recognize the “Do Not Track” signal.
- Promotional Emails. You may choose to provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared in advance of being sent. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that had been initiated prior to processing your request.
- Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.
