“It used to take us up to 2 hours to report a defect in the office, now we can do it within 10 minutes from the construction site,” Leon Merten describes the efficient way of working with PlanRadar as one of the biggest advantages of using the platform. Since this reduces working hours, Planart can consequently also save costs.
Leon Merten mentions the possibility to describe a defect in detail in the ticket as another advantage. All the important information is stored in one place. Overdue tickets are displayed and contractors can be better controlled and defects can be tracked more efficiently. This also results in the potential to reduce construction time overall.
“We have only had positive experiences with the customer service so far; enquiries are answered quickly and solutions are found. But the knowledgebase is also a great help, as many questions can already be answered,” adds Leon Merten.