Five Guys: Saving up to six hours per week with digital maintenance management

Saving up to six hours per week with digital maintenance management

How fast-food chain Five Guys ensures efficient maintenance and servicing with PlanRadar

The US fast-food restaurant chain Five Guys has operated in Germany since 2017. The company has a strong focus on freshness and quality to differentiate itself from competitors in the fast-food sector. To ensure that meat, toppings and fries are processed in a timely manner and that customers enjoy the best taste, all equipment and systems must function smoothly. This requires maintenance and servicing in the restaurants to be as efficient as possible, and Five Guys in Germany uses PlanRadar to do this.

PlanRadar saves me four to six hours per week of time spent on administration for maintenance management. For individual restaurant managers, I would estimate the saving at three to five hours per week.

Thomas Daufenbach, Maintenance Manager at Five Guys

The problem: Analogue data acquisition increases maintenance and servicing costs

Thomas Daufenbach is the Maintenance Manager at Five Guys. He is responsible for the servicing and maintenance of 22 restaurants in Germany. Part of his work involves managing day-to-day incidents and breakdowns which can range from changing a light bulb to fixing broken ventilation systems. Maintenance management addresses these challenges to keep things in running order. Maintenance intervals need to be carefully planned and adapted to the respective conditions to save costs. Five Guys is expanding very quickly in Germany. Given that the fast-food company uses standardised systems, all structures and processes must be simple, clear and identical in all restaurants, from Hamburg to Munich. Initially, this was not the case, with faults and maintenance requirements being communicated via WhatsApp, phone and email. “Information kept being lost. Back then, someone would simply write ‘broken lamp’ and we would need to ask many follow-up questions to determine what the exact issue was,” explained Thomas Daufenbach.

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branches throughout Germany

working hours saved per week

100

percent on schedule

The solution: Structured recording and exchange of information with software for maintenance and servicing

The Maintenance Manager was looking for a tool that would bring structure and transparency to the processes surrounding maintenance and repair. He chose PlanRadar because it is very flexible, intuitive and easy to use. “The incredible flexibility was key for us. The user is in control of how to set up PlanRadar, because all the tickets, lists and forms can be adapted to individual requirements,” said Thomas Daufenbach. Today, all communication about breakdowns and maintenance is done via the software. Important information such as plans, contact persons, lists of manufacturers, serial numbers and frequently performed tasks are stored in the tool so that operators can access them quickly and easily when creating new tickets on site.

The result: Saving up to 6 hours thanks to PlanRadar as software for maintenance and servicing

Thomas Daufenbach explained the benefits: “PlanRadar saves me four to six hours per week of time spent on administration for maintenance management. For individual restaurant managers, I would estimate the saving at three to five hours per week.” This, alongside the ease of use, are the reasons why PlanRadar is also appreciated by the restaurant operators. With PlanRadar, Thomas Daufenbach and restaurant managers can communicate professionally and transparently on all issues relating to maintenance and servicing. All documents are also stored together in one place. Among other things, this is also a great help when it comes to follow-up work. If, for example, an appliance keeps breaking down, Daufenbach can create a complete report with all the details at any time. By tapping a single button, he can get a detailed overview into all the measures that have been implemented to date.

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The result: Saving up to 6 hours thanks to PlanRadar as software for maintenance and servicing

The incredible flexibility was key for us. The user is in control of how to set up PlanRadar, because all the tickets, lists and forms can be adapted to individual requirements.

Thomas Daufenbach, Maintenance Manager at Five Guys

Five Guys uses PlanRadar to support these tasks

Maintenance & servicing documentation

Five Guys records damage and repair needs and supplements them with additional information in the form of notes, photos, videos and voice recordings.

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Reporting at the touch of a button

Generate reports from all collected information at the touch of a button, including pictures, documents and comments. Finished reports can be exported as PDFs at the touch of a button and shared with others.

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Simple task management

With PlanRadar, Maintenance Managers always have a full overview of the maintenance and repair activities in all 22 branches. The current status of all recorded issues and work can be called up at any time and from anywhere.

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