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Trusted by 170,000+ users across 75+ countries, PlanRadar supports teams worldwide in digitising construction and real estate projects.
Your success on-site and in the office is at the centre of everything we do at PlanRadar. From onboarding your first users to rolling out PlanRadar across your portfolio, our Customer Experience team is with you at every stage, making sure the platform fits the way you build, manage, and maintain assets.
Tap into the collective power of PlanRadar customers, Customer Success Managers, Solution Engineers and Customer Support worldwide. Drawing on real-world insights from thousands of projects, we continually shape best practices and unlock more value every day.
Dedicated support to seamlessly bring your daily processes into PlanRadar. Whether you’re switching from another digital tool or starting fresh, we guide you every step of the way, so your teams are up and running and seeing impact in days.
Our Customer Success Management team ensures you and your team generate maximum impact from PlanRadar. Through day-to-day account support, regular reviews and strategic guidance, we partner with you to unlock new opportunities across your projects.
Turning technical requirements into practical solutions is at the core of Solution Engineering. Through customised demos, proof of concept, and solution design, we ensure PlanRadar supports your workflows and delivers lasting impact.
Get answers fast with our dedicated Customer Support team, focused on resolving your software challenges quickly and confidently. We help you get the most out of the platform and troubleshoot any issues.
Customer gets access to PlanRadar Academy for self-paced learning and our Help Center for step-by-step guides. With bite-sized video lessons and on demand resources, that turns your users into confident pros.
From initial setup to ongoing optimisation, our integration experts support you in connecting PlanRadar with the tools you already rely on. Using our Open API or PlanRadar Connect, you can enable no-code workflows across 200+ apps in as little as 30 minutes.
Explore PlanRadar Connect
At CBRE, we are always on the lookout for new digital tools that add value to our customers and make our work easier for our employees. With PlanRadar we have found a product that meets both requirements – and a team that knows the market, listens and constantly evolves the product.”
Our Customer Experience organisation includes Customer Success Managers, Solution Engineers, and Customer Support specialists who partner with you from day one. They help tailor PlanRadar to your processes, drive user adoption, track progress against your KPIs, and continuously optimise how you use the platform.
Onboarding timelines depend on your scope and complexity, but our goal is always to get your teams seeing value in days, not weeks. We guide you step by step, from configuring workflows to training each role, so you can roll out quickly without disrupting ongoing projects.
Yes. Our Solution Engineers work with you to understand how your teams operate today, then configure PlanRadar to fit your workflows rather than forcing you to start from scratch. We validate key use cases with you before rollout so you can see exactly how the platform will work on real projects.
No. Subcontractor and watcher accounts are free, so you can collaborate with your full team.
Yes. With PlanRadar Connect and our open approach, we fit into your tech stack without disrupting how you work.
You’ll have a named Customer Success Manager as your single point of contact for planning, enablement, QBRs and ongoing optimisation.
Yes. We map your existing processes, simplify where helpful, and configure PlanRadar to mirror your workflows so change is smooth for every stakeholder.
Absolutely. We prioritise ease of use, offer simple mobile training, and provide free subcontractor and watcher access to include everyone.
1. Create an account
2. Upload plans
3. Invite users
4. Download app
